The world of facilities management is evolving at a rapid pace, driven by advances in technology that are reshaping how buildings are operated, maintained, and optimised. For property owners, body corporates, and commercial landlords in New Zealand, staying ahead of these trends is not just a matter of efficiency—it’s a strategic imperative.
At Hallmark & Stone, we pride ourselves on being at the forefront of facilities management innovation, offering a blend of expertise, experience, and authority that helps our clients future-proof their properties.
In this post, we explore the technology trends transforming facilities management in 2025, highlight the most significant industry shifts, and look ahead to what the future holds.
Overview of Trends
Facilities management today is far more than routine maintenance and repairs. The integration of new technologies is enabling smarter, more responsive, and more sustainable building operations. These innovations are helping facility managers deliver better service, reduce costs, and enhance the experience for tenants and occupants. Key trends include the adoption of digital twins, artificial intelligence (AI), Internet of Things (IoT) devices, and advanced analytics—all of which are making facilities management more proactive, data-driven, and efficient.
For organisations like Hallmark & Stone, these trends are not just theoretical—they are being put into practice every day to deliver tangible benefits for our clients. Whether you’re managing a commercial office, a residential complex, or a mixed-use development, understanding and leveraging these technologies can set your property apart.
Facilities Management Industry Trends to Watch
Digital Twins: The Virtual Backbone of Smart Buildings
One of the most transformative technologies in facilities management is the digital twin. A digital twin is a virtual replica of a physical building or facility, continuously updated with real-time data from sensors, building management systems, and other sources. This digital model allows facility managers to monitor building performance, simulate scenarios, and predict potential issues before they arise.
Digital twins provide a holistic view of facility operations, enabling continuous monitoring of building systems, streamlined management processes, and improved energy efficiency. They also support predictive maintenance by analysing operational data to identify underperforming equipment or systems, allowing for proactive interventions that extend asset life and reduce downtime. In addition, digital twins enhance space management by providing insights into how spaces are used, helping to optimise layouts and reduce real estate costs.
For Hallmark & Stone, digital twin technology will be a powerful tool in our facilities management toolkit, helping us deliver smarter, more responsive service for our clients in the future.
Artificial Intelligence and Machine Learning
AI and machine learning are playing an increasingly important role in facilities management. These technologies enable advanced data analysis, predictive modelling, and automated decision-making. AI-powered systems can analyse patterns in building data to predict maintenance needs, optimise energy usage, and even suggest improvements to building operations.
For example, AI can automatically adjust HVAC settings based on occupancy patterns, reducing energy consumption and costs. It can also identify anomalies in equipment performance, alerting facility managers to potential issues before they escalate. By integrating AI into our facilities management services, Hallmark & Stone will be able to deliver more proactive, efficient, and cost-effective solutions for our clients.
Internet of Things (IoT) and Smart Buildings
The proliferation of IoT devices—such as smart sensors, lighting systems, and environmental monitors—is transforming how buildings are managed. These connected devices provide a wealth of real-time data on everything from temperature and humidity to occupancy and air quality. By integrating IoT data with digital twins and AI, facility managers can gain unprecedented visibility into building performance and make data-driven decisions to optimise operations.
IoT-enabled smart buildings are not only more efficient but also more comfortable and secure for occupants. For example, smart lighting systems can adjust brightness based on natural light levels, while environmental sensors can ensure optimal air quality and temperature. These innovations will help Hallmark & Stone deliver facilities management services that are both high-tech and user-focused.
Advanced Analytics and Predictive Maintenance
The use of advanced analytics is enabling facility managers to move from reactive to predictive maintenance. By analysing historical and real-time data, analytics platforms can identify trends, predict equipment failures, and recommend maintenance schedules. This proactive approach reduces downtime, lowers maintenance costs, and extends the lifespan of building assets.
Predictive maintenance is particularly valuable in New Zealand, where building owners face unique challenges such as seismic activity and extreme weather. By leveraging advanced analytics, Hallmark & Stone will be able to help clients anticipate and mitigate risks, ensuring their properties remain safe, compliant, and resilient.
Sustainability and Green Technologies
Sustainability remains a top priority in facilities management, and technology is playing a key role in driving green initiatives. Digital twins, AI, and IoT are being used to optimise energy usage, reduce waste, and support sustainability goals. For example, digital twins can simulate different energy-saving scenarios, while IoT sensors can monitor resource consumption and environmental impact.
Hallmark & Stone is committed to helping clients achieve their sustainability objectives, as highlighted in our recent post on sustainability in facilities management best practices. By integrating green technologies into our facilities management services, we can help clients reduce their environmental footprint and enhance the value of their properties.
Future of Facilities Management
Looking ahead, the future of facilities management is set to be even more data-driven, automated, and integrated. Emerging technologies such as virtual and augmented reality (VR/AR) are beginning to play a role, enabling facility managers to visualise building systems, plan renovations, and conduct virtual inspections. The combination of VR/AR with digital twins will further enhance the ability to manage and optimise building operations.
Another key trend is the convergence of facilities management with other property services, such as body corporate and strata management. At Hallmark & Stone, we offer integrated solutions that combine facilities management with body corporate and strata management, providing a seamless, end-to-end service for property owners and managers. This holistic approach ensures that all aspects of property management—from maintenance and compliance to tenant communication and financial oversight—are aligned and optimised.
For more information on how outsourcing facilities management can benefit your property, see our post on the benefits of outsourcing facilities management.
Conclusion
Technology is transforming facilities management in 2025, enabling smarter, more efficient, and more sustainable building operations. From digital twins and AI to IoT and advanced analytics, these innovations are helping facility managers deliver better service, reduce costs, and enhance the experience for tenants and occupants.
At Hallmark & Stone, we are committed to staying at the forefront of these trends, offering expert facilities management services that are tailored to the unique needs of New Zealand property owners. Our integrated approach—combining facilities management with body corporate and strata management—ensures that your property is managed to the highest standards, now and in the future.
To learn more about the key components of effective facilities management, check out our post on key components of effective facilities management. And for a foundational overview, visit our guide on what is facilities management and why is it essential.
Frequently Asked Questions
What emerging technologies are shaping facilities management?
Emerging technologies include digital twins, artificial intelligence (AI), Internet of Things (IoT) devices, advanced analytics, and virtual/augmented reality. These tools enable smarter, more efficient, and more sustainable building operations.
What is a digital twin in facilities management?
A digital twin is a virtual replica of a physical building or facility, continuously updated with real-time data from sensors and management systems. It allows facility managers to monitor, simulate, and optimise building operations, supporting predictive maintenance and energy efficiency.
How is AI used in facilities management?
AI is used to analyse building data, predict maintenance needs, optimise energy usage, and automate decision-making. AI-powered systems can identify anomalies, recommend improvements, and help facility managers deliver more proactive and efficient service.
For expert guidance on technology-driven facilities management and integrated property solutions, contact Hallmark & Stone today. Let us help you unlock the full potential of your property with smart, sustainable, and future-ready management services.
